We are driven by our quality policy, "We will achieve customer satisfaction by delivering value, on time and within budget, while being fair to our employees and partners."  

To continually better processes, BAS follows a disciplined problem solving method. Our quality tools, sampling techniques, frequencies, and audit plans are evolved in collaboration with the client and are highly process specific.

BAS has a formal Quality Management System

Salient features being

• Defined a quality policy
• Defined a quality organizational structure with the head of quality reporting directly to the head of BAS
• Identified key processes from all functions that will be covered in the detailed QMS
• Identified quality-related role-based training across BAS
• Hired people with structured process improvement skills

Highlights of our Quality Policy

• Strive to attain the highest level of customer satisfaction by constantly listening to the customer and by providing on-time, error-free services
• Provide a work environment and culture that promotes initiative, innovation, and teamwork
• Practice processes that are defined and measurable.

Q C Process involves

• Continuous reviewing to ensure adherence of deliverable to client requirements by Transition team

• Ensuring compliance with the following critical attributes:

• Completeness

• Timeliness

• Correctness

• Accuracy

• Conciseness

Post Process Documentation

• White paper on the entire process

• Transitional Delivery Agent client activity log which gives an executive summary of the process

• Log in details of the Delivery Agent

• Post process feedback/ appraisal of the Delivery Agent

• Communication archive both with Delivery Agent and Client

• Archive of Client Summary Sheet and Error and Review